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We want you to have a smooth and reliable experience with Beauty Studio. Learn about our refund eligibility, cancellation rules, processing times, and how refund requests are handled.
Refunds may be available for eligible purchases, services, appointments, or orders made through Beauty Studio. Eligibility depends on the type of purchase, cancellation status, service provider's policy, and the circumstances of the refund request.
If you need to cancel an appointment, we recommend doing so as early as possible. Cancellation and refund eligibility may depend on the cancellation time and the cancellation policy applicable to the salon or service. Same-day cancellations may be subject to applicable cancellation charges or penalties.
Product returns and refunds may be available where an item is damaged, defective, incorrect, or otherwise qualifies under the applicable seller's return policy. Products must generally be returned in the required condition and within the applicable return period.
Once a refund has been approved, the applicable amount will be processed according to the payment method used for the original transaction. Processing times may vary depending on the payment provider, bank, card issuer, or other financial service involved.
Refunds for online payments will generally be returned through the applicable payment method used for the transaction. Depending on the payment provider, it may take additional time for the refunded amount to appear in your account or statement.
Certain purchases, completed services, promotional offers, customized products, digital services, or transactions that do not meet the applicable refund conditions may not qualify for a refund. Any applicable fees, penalties, or deductions will be communicated according to the relevant policy.
To request a refund, please contact our customer support team with your order, appointment, or transaction details. We may review the request and any relevant information before approving or declining the refund.
If you have questions about a refund, returned product, cancelled appointment, or payment reversal, please contact our customer support team. We will review your request and provide information about the applicable refund process.
We aim to make the refund process clear, transparent, and easy to understand for our customers.